Last updated: March 14, 2026
Floral Hunt (“we”, “our”, or “us”) operates the website https://floralhunt.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase from us. Please read this policy carefully. By using the Site, you agree to the practices described herein.
1. Information We Collect
a) Information You Provide Directly
- Full name, billing address, shipping address
- Email address and phone number
- Payment information (processed securely via Razorpay; we do not store card details)
- Order history and preferences
- Messages sent via our Contact form
b) Information Collected Automatically
- IP address, browser type, operating system
- Pages visited, time spent, referring URLs
- Cookies and similar tracking technologies (see Section 5)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Manage your account and provide customer support
- Send transactional emails related to your purchases
- Send promotional emails and offers (only if you have opted in; you may unsubscribe at any time)
- Improve our website, products, and overall shopping experience
- Comply with legal obligations under Indian law, including the Information Technology Act, 2000 and applicable GST regulations
- Detect and prevent fraud or unauthorized transactions
3. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Payment Processors: Razorpay receives your payment details to process transactions securely. Their privacy policy is available at https://razorpay.com/privacy/.
- Shipping Partners: We share your name and delivery address with our logistics/courier partners solely to fulfill your order.
- Email Service Providers: We use third-party email services to send order confirmations and marketing communications.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority in India.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 7 years for GST and accounting compliance. You may request deletion of your account data by contacting us (subject to legal retention requirements).
5. Cookies
Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for the Site to function (e.g., shopping cart, login session).
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
- Marketing Cookies: Used to show relevant advertisements (if applicable).
You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the Site.
6. Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our Site is secured with SSL/HTTPS encryption. Payment transactions are processed via Razorpay’s PCI-DSS compliant infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
As a user of our Site, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal requirements)
- Opt out of marketing communications at any time via the unsubscribe link in our emails
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at the details provided in Section 10.
8. Children’s Privacy
Our Site is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete such information.
9. Links to Third-Party Sites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Floral Hunt
Palace Orchard, Kolar Road
Bhopal, Madhya Pradesh – 462042
India
Email: support@floralhunt.com
Website: https://floralhunt.com
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the revised policy.